Refund policy

Refunds and returns

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Damaged or faulty on arrival

If a bottle arrives leaking, damaged or not as described, email support@fulvicgold.com.au within 7 days of delivery with your order number and a photo. We will send a replacement or refund the full price, including the shipping you paid. You do not need to post the damaged bottle back unless we ask.

Change of mind

If you change your mind, you can return unopened bottles within 30 days of delivery for a refund of the product price. The bottle must be sealed and in its original condition. Return postage is at your cost. Email us first so we can give you the return address and a reference.

How refunds are paid

Refunds go back to the payment method you used, usually within 5 business days of us receiving the return or approving the claim. Your bank may take a few more days to show it.

Subscriptions

Monthly subscriptions can be cancelled at any time from your account page or by emailing us. Cancelling stops future bottles. A bottle that has already been dispatched is treated as a normal order under this policy.

Questions: support@fulvicgold.com.au or 1300 082 011.